Frequently Asked Questions

Most teams complete their first setup in . Here's the typical timeline:

• - Add business info, hours, and rules.
• - Make test calls and tune responses.
• - Forward your phone number to go live.

Growth plan customers get priority onboarding support.

No coding or technical expertise required. If you can use tools like Shopify, Google Calendar, or basic email, you can set up Aura without IT help. Our dashboard is designed specifically for business owners and managers.

Yes! We offer a on all plans with no credit card required to start. You can also call our live demo line to hear it in action immediately.

No hidden fees. The plan (€39/mo) has a hard cap at 120 minutes with zero overage. The plan (€499/mo) includes 2,280 minutes with unlimited overage at €0.25/min.

All setup, software updates, security, and basic integrations are included in the base price.

On monthly plans, minutes expire at the end of the billing cycle. However, on , unused minutes roll over month-to-month within your annual term (capped at 1x your monthly allowance).

Yes. We offer 25% off for non-profits, 30% for educational institutions, and 20% for healthcare providers (with annual billing). Contact our sales team to apply.

Yes. In ideal conditions, accuracy is 95-99% for standard accents. For heavy regional accents or noisy environments, accuracy is around 85-90%. Aura is designed to ask clarifying questions ("Did you say no onions?") if confidence is low, and can escalate to a human if needed.

No. We use advanced neural voice technology with natural intonation, pacing, and breathing sounds. In beta testing, 68% of customers did not realize they were speaking with an AI in the first 30 seconds.

Yes! Aura supports "barge-in" capability. If a customer interrupts mid-sentence, Aura stops speaking immediately, listens to the new input, and responds appropriately. This creates a natural, conversational flow.

Aura supports including Lithuanian, English, Russian, Polish, German, French, and Spanish. It features automatic language detection, meaning it can switch languages instantly based on what the caller speaks.

Yes, via simple call forwarding. You keep your existing number and forward calls to the number Aura provides. It works with landlines, VoIP (RingCentral, Vonage), and mobile phones.

Yes. We have direct integrations with Square, Clover, Toast, Lightspeed, and Shopify. Orders placed via voice appear in your POS and print to the kitchen automatically. Custom integrations are available on the Growth plan.

We maintain a 99.5% uptime SLA. If Aura detects an issue, calls automatically failover to your backup phone number instantly, ensuring you never miss a call.

Absolutely. Each location gets its own phone number, menu, pricing, and hours. You can control everything from a centralized dashboard, setting global standards while allowing for local customizations.

Yes. Every location has independent pricing settings for menu items, taxes, and delivery fees. This is perfect for franchises with varying cost structures.

Yes, fully. We use EU servers, encryption in transit and at rest, and provide Data Processing Agreements (DPA). You retain full control over data retention and deletion.

By default, . Your data is private to your account. You can choose to opt-in to help improve the model (in exchange for a 10% discount), but this is entirely optional.